"My husband became ill in the night while staying at the Holiday Inn Brownstone in Raleigh, North Carolina. .... He was in a diabetic coma."  

So begins a letter from a grateful wife from Kenosha, Wisconsin.  Thankfully, this story has a happy ending.  

The events over the course of a March evening into morning called for quick thinking, level-headedness which General Manager Bill Winn and Front Desk Agent Wan Nelson amply supplied.  Bill received a call from the boss of a guest who was concerned because the gentleman had not arrived for a 7:00 AM meeting in the hotel and was also not responding to calls on his phone.  Bill and Wan immediately attempted to get a response at the guestroom by banging on the door.  They noted that the daily paper and guest bill were still under the door; then began hearing moans coming from the room.  Maintenance was called to open the room and both Edgar Mazariegos and Samuel Taveras responded swiftly.  The guest was found lying on the floor in diabetic coma, his insulin unused on his nightstand.  Paramedics were summoned and fortunately were able to revive our guest.

It is times like these where we realize our commitment to excellent guest service can actually extend into life-saving opportunities.  Being well prepared and calm allowed our team to respond with immediate concern for the welfare of our guest with monumental results.  In the words of his thankful wife, "Bill Winn and his team are heroes."   We definitely agree. 

Our MHI heroes from the Brownstone Hotel
Left to right: Samuel Taveras, Wan Nelson, Edgar Mazariegos and Bill Winn